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Home / Return Policy

Return Policy

RIGHT FOR YOU TO CANCEL YOUR CONTRACT

1.1 Contract for Sale of Goods

If the products that you ordered from us are goods, you may cancel your contract with us for the goods that you have ordered, at any time up to the end of the:

1.1.1 Seventh (7th) day from the date of your receipt of the product/s if your order is made in any EU member states or in the US; or

1.1.2 Sixtieth (60th) day from the date of delivery of the product/s to you if your order is made in Singapore.

1.1.3 Tenth (10th) day from the date you ordered the product/s if your order is made in Australia or Hong Kong.

1.1.4 Seventh (7th) day from the date you ordered the product/s if your order is made in a territory other than a European Union member state, the United States, Singapore or Australia.

1.1.5 Fourteenth (14th) day from the date of your receipt of the product/s if your order is made in the United Arab Emirates.

1.2 Contract for Sale of Services

If the products that you ordered from us are related to services other than goods, you may cancel your contract with us for the services that you have ordered, at any time up to the end of the:

1.2.1 Tenth (10th) day from the date of our email confirming our acceptance of your order if your order is made in any EU member states or in the US; or

1.2.2 Sixtieth (60th) day from the date of our email confirming our acceptance of your order if your order is made in Singapore.

1.2.3 Tenth (10th) day from the date you ordered the service/s if your order is made in Australia or Hong Kong.

1.2.4 Seventh (7th) day from the date you ordered the service/s if your order is made in a territory other than a European Union member state, the United States, Singapore or Australia.

1.2.5 Fourteenth (14th) day from the date you ordered the service/s if your order is made in the United Arab Emirates.

1.3 To cancel your contract, you must notify us in writing in accordance with clause 12.

1.4 If you have received the product/s or any materials from us relating to the product/s before you cancel your contract, then you must send the product/s or those materials back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the product/s for delivery, you must not unpack the product/s or any such related materials when they are received by you, and you must deliver the product/s or those related materials back to us at our contact address at your own cost and risk as soon as possible.

1.5 Once you have notified us that you are canceling your contract, any sum debited by us from your credit card will be subject to the deduction of the aggregate sum of the following:

(i) a reasonable administration fee charged by us; and

(ii) applicable fees charged by your bank

The net refundable amount will be re-credited to your account as soon as possible and in any event within thirty (30) days of your order PROVIDED THAT the product/s in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the products delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct cost/s of recovering the product/s from the amount to be re-credited to you.